Privacy policy

 

 

Last updated: September 6, 2025

At KONA (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or otherwise interact with our services (“Services”). Our store is powered by Shopify, which helps us provide the Services.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. We may collect:

 

  • Contact details (name, email, phone, billing/shipping address)

  • Order & transaction data (items viewed or purchased, returns/exchanges, order history)

  • Payment information (processed securely by our payment providers; we do not store full card details)

  • Account information (login, preferences, saved items)

  • Device & usage data (IP address, browser, device type, analytics on how you use the site)

  • Communications (messages you send us, support enquiries, reviews)

How We Collect Personal Information

  • Directly from you when you browse, create an account, place an order, or contact us

  • Automatically via cookies and similar technologies when you use the Services

  • From service providers that operate parts of the Services (e.g., payments, analytics, logistics)

  • From partners or other third parties where permitted by law

How We Use Personal Information

  • Provide and improve the Services (process orders and payments, fulfil deliveries, manage returns, personalise your experience)

  • Customer support and communications about your orders and account

  • Marketing (with your consent where required); you can opt out at any time

  • Security & fraud prevention (detect, investigate, and prevent fraudulent or unlawful activity)

  • Legal compliance (meet legal obligations and enforce our terms)

Cookies & Analytics

We use cookies and similar technologies to operate the site, remember your preferences, and analyse performance. You can adjust your browser settings to refuse cookies; some features may not function properly without them.

How We Disclose Personal Information

We do not sell or rent your personal information. We may disclose it to:

 

  • Shopify (store platform, checkout, hosting, analytics, and related features)

  • Payment processors (to securely process your payment)

  • IT and support providers (site hosting, email, analytics, security)

  • Logistics partners, including Move My Stuff, to fulfil Australia-only deliveries on our behalf

  • Professional advisors (legal, accounting) where required

  • Authorities where required by law or to protect our rights

  • Business transfers in connection with a merger, acquisition, or sale of assets

Relationship with Shopify

Our Services are hosted by Shopify. Shopify may process personal information about your interaction with our store to provide and improve its services. To learn more about how Shopify processes personal information and any rights you may have, visit the Shopify Consumer Privacy Policy and Privacy Portal. Shopify may process data in countries outside your own in accordance with applicable transfer mechanisms.

International Transfers

Your information may be transferred to, stored in, or processed in countries other than where you live. Where required, we rely on appropriate safeguards (such as standard contractual clauses) to protect your information during such transfers.

Security

We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and our legal/operational needs.

Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. You can manage marketing emails by using the unsubscribe link in our messages. We may need to verify your identity before fulfilling certain requests and may deny requests where permitted by law.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

Australia-Only Delivery

We deliver within Australia only, and we share necessary delivery details (such as your name, address, and contact information) with our logistics partner, Move My Stuff, to complete delivery on our behalf.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date above. Your continued use of the Services constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: konakona@konaliving.com.au